Our policy lasts 28 days from date of delivery. If 28 days have gone by since your purchase was delivered, unfortunately we can't offer you a refund or exchange. You have the legal right to change your mind about your order, without giving any reason, within 14 days of receiving your order. To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g., a letter sent by post or e-mail). If cancelling your order which is not damaged, defective, or ordered in error, you must inform us within 14 days of receiving your order - we will then advise you to return your order to us. To be eligible for a return, your item must be unused and in the same condition that you received it and sent back to us within 14 days of confirmation from us that we will refund or exchange. If you fail to return the order to us within 14 days of our confirmation, then you will not be entitled to a refund or exchange. It must also be in the original packaging. You will have to cover the cost of returning the product. In order to ensure the safe return of product(s) we recommend that you obtain evidence of postage from the post office and retain this evidence of postage until you have received your refund.
We will refund you the price paid for the product but not the original delivery costs.
Several types of goods are exempt from being returned for example non-returnable items might be:
Free gifts or promotional items
Personalised Products (Items that have been modified with a name or message, subject to the "Personalised Products" section below)
Commissioned Artwork (Artwork created specifically for you by the artist)
Christmas Advent Calendars
You may return to us any product within 28 days of delivery (excluding personalised products or products otherwise excluded from the cancellation/return rights above) that is damaged, or defective when it is delivered to you, or where we have delivered a product to you in error. You must indicate when contacting us the reason for returning the product. Once we have confirmed that a product is damaged or defective when delivered, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.
We sell certain products which can be personalised. If you have placed an order for a personalised product, please ensure you carefully review your personalisation information before submitting your order. In particular, please make sure that you check the name, spelling and grammar are correct as these cannot be changed once your order has been submitted.
We can refuse personalised orders at our discretion. If we decide to refuse a personalised order, your order will be cancelled and fully refunded.
Please note that our terms regarding cancelling or returning your personalised products order (as above) does not apply to personalised products unless there is a manufacturing error or product defect.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or we may ask for your payment bank details within 14 days. If your order is damaged or defective, please contact us by email: firstname.lastname@example.org or telephone: 01291 625613.
LATE OR MISSING
If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by email: email@example.com or telephone: 01291 625613.
To return your product, you should follow the instructions to mail your product to:
Wendy Laverick Ltd